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60 Solving Problems
Scanner Problems
CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a
Printer" on page 20).
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
, then click the
Ports
tab. For a USB printer, ensure that
Print to the following port(s):
is set to
USB
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a locking tab or
button).
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.