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Does the print operation complete successfully?
Yes. You probably need a new printer cable. Call Dell for technical
assistance.
No. Go to step 5.
5. Run the printer's self-test.
Does the self-test complete successfully?
Yes. Go to step 6.
No. The printer is probably defective. If you bought the printer from Dell,
call Dell for technical assistance. If you purchased the printer elsewhere,
take it to one of the manufacturer's authorized service centers for repair.
6. Try to print again.
Does the print operation complete successfully?
Yes. The problem is resolved.
No. Call Dell
for technical assistance.
Software Solutions
Software usually
includes
installation instructions
in its accompanying
documentation and a
software setup
program (usually
called setup.exe or
install.exe) on a
diskette or CD.
Error messages can
be produced by an
application program,
the operating system,
or the computer.
"Understanding Error
Messages," discusses
the error messages
generated by the
computer. If you
receive an error
message not listed,
check the operating
system or application
program
documentation.
Basic Checks
Ensure that you properly installed and configured the application program.
Reinstall the program if necessary.
Verify that the program's drivers do not conflict with certain application
programs. See "Avoiding Interrupt Assignment Conflicts
."
Confirm that a problem is software-related by running the System Board
Devices tests as described in "Dell Diagnostics
." If all tests in the device
group run successfully, the error condition may be related to a software
problem.
For detailed troubleshooting information on a particular application program, see
the software documentation or contact the software manufacturer.
Before installing software:
Ensure that the application program is compatible with the operating system
installed in your computer and that your computer meets the minimum hardware
requirements needed to run the software.
Use a virus-scanning application program to check the diskettes or CDs for
viruses.