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Help Overview: Dell™ Latitude™ C600/C500 User's Guide
Technical Assistance Product Information
Help Tools Returning Items for Warranty Repair or Credit
Problems With Your Order Before You Call
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Run the Dell Diagnostics.
2. Make a copy of the Diagnostics Checklist
and fill it out.
3. Use Dell's extensive suite of online services available at Dell's World Wide Web site
(http://www.dell.com) for help with installation and troubleshooting procedures.
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code,
open the Dell Accessories folder, double-click the Express Service Code icon, and follow
the directions.
NOTE: Dell's Express Service Code system may not be available in all countries.
For instructions on using the technical support service, see "Technical Support Service
" and "Before You
Call."
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
NOTE: Some of the following tools are not always available in all locations outside the continental
U.S. Please call your local Dell representative for information on availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer and other Dell
products. Through the Internet, you can access most of the services described in this section, including
AutoTech, TechFax, order status, technical support, and product information.
You can access Dell’s support Web site at http://support.dell.com. To select your country, click the map