Filter
Top Products
Troubleshooting Your System 159
Troubleshooting a Tape Backup Unit
1
Try using a different tape cartridge.
2
Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3
Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4
For external tape drives, ensure that the tape drive’s interface cable is fully
connected to the external port on the controller card. For internal tape
drives, check the cable connections:
a
Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
b
Open the system. See "Opening the System" on page 85.
c
Reseat the controller card in the expansion card slot.
d
Ensure that the tape drive's interface cable is fully connected to the
tape drive and to the connector on the controller card (SAS or SCSI)
or the SATA connector on the system board.
e
Ensure that a power cable is properly connected to the drive and to
the power distribution board.
f
Close the system. See "Closing the System" on page 86.
g
Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
5
Run the appropriate online diagnostics tests. See "Using Online
Diagnostics" on page 165.
If you cannot resolve the problem, see "Getting Help" on page 177.
book.book Page 159 Wednesday, August 19, 2009 4:40 PM