Epson 100-88002 Printer User Manual


 
Introducing Your Epic 880
TM
Printer
100-88002 Rev B Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your TransAct
®
printer. Click on the Technical
Support link to find support information for your printer. Our on-line support
site also includes a convenient e-mail assistance request form, where you can
submit support requests 24 hours a day, and receive a return contact from a
TransAct support technician during regular business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM
local time, excluding holidays. We can provide general information about
programming for your Epic 880
TM
printer, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support,
contact the number below for your region and ask for Technical Support.
United States: 1.877.7ITHACA (1.877.748.4222), Fax: 607.257.3911
Europe, Middle East and Africa (EMEA): 011-44-170-977-2500, Fax: 011-44-
170-977-2505
To help us serve you faster, please have the following information ready when
you call:
The Model Number and Serial Number of the printer.
A list of any other peripheral devices attached to the same port as the
printer.
What application software, operating system, and network (if any) you are
using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.