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Introducing Your Epic 880
TM
Printer
100-88002 Rev B Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your TransAct
®
printer. Click on the Technical
Support link to find support information for your printer. Our on-line support
site also includes a convenient e-mail assistance request form, where you can
submit support requests 24 hours a day, and receive a return contact from a
TransAct support technician during regular business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM
local time, excluding holidays. We can provide general information about
programming for your Epic 880
TM
printer, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support,
contact the number below for your region and ask for Technical Support.
United States: 1.877.7ITHACA (1.877.748.4222), Fax: 607.257.3911
Europe, Middle East and Africa (EMEA): 011-44-170-977-2500, Fax: 011-44-
170-977-2505
To help us serve you faster, please have the following information ready when
you call:
• The Model Number and Serial Number of the printer.
• A list of any other peripheral devices attached to the same port as the
printer.
• What application software, operating system, and network (if any) you are
using.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.