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Troubleshooting
Browser or Console Access Problems
Troubleshooting
Browser or Console Access Problems
Cannot access the web browser interface:
■ Access may be disabled by the Web Agent Enabled parameter in the switch
console. Check the setting on this parameter by selecting:
2. Switch Management Access Configuration
4. Console/Serial Link.
■ The switch may not have the correct IP address, subnet mask or gateway.
Verify by connecting a console to the switch’s Console port and selecting:
2. Status Management Access Configuration (IP, SNMP, Console...)
1. IP Configuration
Note: If DHCP/Bootp is used to configure the switch, use 2. Switch
Management Address Information under 1. Status and Counters to view IP
addressing information. If Bootp is in use, check the Bootp configuration
file in the Bootp server to verify correct gateway addressing.
■ If you are using DHCP to acquire the IP address for the switch, the IP
address “lease time” may have expired so that the IP address has changed.
For more information on how to “reserve” an IP address, refer to the
documentation for the DHCP application that you are using.
■ If one or more IP-Authorized managers are configured, the switch allows
web browser access only to a device having an authorized IP address. For
more information on IP Authorized managers, see “Enhancing Security
By Configuring Authorized IP Managers” on page 6-21.
■ Java™ applets may not be running on the web browser. They are required
for the switch web browser interface to operate correctly. See the online
Help on your web browser for how to run the Java applets.
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