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Input trays
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Is the amount of media in the tray within specifications?
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Is the media correctly placed in the tray?
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Are the paper guides aligned with the stack?
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Is the paper tray correctly installed in the product?
Print cartridges
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Is each print cartridge installed correctly?
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Are original HP print cartridges installed?
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Are the cartridges damaged?
ITB and fuser
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Are the ITB and fuser correctly installed?
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Is the ITB or fuser damaged?
Covers
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Are the right and front doors closed?
Condensation
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Does condensation occur following a temperature
change (particularly in winter following cold storage)? If
so, wipe the affected area dry or leave the product on for
10 to 20 minutes.
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Was a print cartridge installed soon after being moved
from a cold to a warm room? If so, allow the product to sit
at room temperature for one to two hours.
Miscellaneous
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Check for and remove any non-HP components (print
cartridges, memory modules, and EIO cards) from the
product.
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Remove the product from the network, and make sure
that the failure is with the product before beginning
troubleshooting.
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For any print-quality issues, calibrate the product. See
Calibrate the product on page 313.
Table 3-1 Pre-troubleshooting checklist (continued)
238 Chapter 3 Solve problems ENWW