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Tools for troubleshooting
The section describes the tools that can help you solve problems with your device.
Individual component diagnostics
LED diagnostics
LED, engine, and individual diagnostics can identify and troubleshoot product problems.
Understand lights on the formatter
Three LEDs on the formatter indicate that the product is functioning correctly.
2
1
3
1 Formatter connectivity LED (lit when formatter is correctly seated)
2 HP Jetdirect LEDs
3 Heartbeat LED
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check all the network cable connections. In addition, you can try to manually configure
the link settings on the embedded print server by using the product control-panel menus.
1. Press the Home button
.
2. Press the down arrow
to highlight the CONFIGURE DEVICE menu, and then press the OK
button.
3. Press the down arrow
to highlight the I/O menu, and then press the OK button.
242 Chapter 3 Solve problems ENWW