The product is jammed.
Cause
Solution
Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the product.
The HP postcard media insert is installed in Tray 2, and you
are not printing on 10 x 15 cm (4 x 6 in) paper.
Or
The HP postcard media insert is not installed in Tray 2, and
you are printing on 10 x 15 cm (4 x 6 in) paper.
Always use the HP postcard media insert when printing on 10
x 15 cm (4 x 6 in) paper, but remove it when printing on other
sizes.
Figure 3-57 Common causes of jams (by area)
A
E
B
D
Tray1
Tray2
Tray3(Option Feeder1)
Tray4(Option Feeder2)
Tray5(Option Feeder3)
F
C
T
X
b
ITB
Fuser
Item Description Item Description
T SR4 (PDU) Tray 3 feed
sensor
E SR22 Duplex re-pickup
sensor (duplex models only)
384 Chapter 3 Solve problems ENWW