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Documents are missing or faded
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). For more information, see
Media specifications.
• Check the settings
The quality setting of Fast (which produces draft-quality copies) might be responsible
for the missing or faded documents. Change to the Normal or Best setting.
• Check the original
◦ The accuracy of the copy depends on the quality and size of the original. Use the
Copy menu to adjust the brightness of the copy. If the original is too light, the
copy might not be able to compensate, even if you adjust the contrast.
◦ Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
◦ If you are copying a borderless original, load the original on the scanner glass,
not the ADF. For more information, see
Load an original on the scanner glass.
◦ If you are copying a photo, be sure to load it on the scanner glass as indicated by
the icon on the scan bed.
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the printer control
panel to reduce the scanned image. Check the settings for the copy job to make sure
that they are for normal size.
• The HP software settings might be set to reduce the scanned image. Change the
settings, if needed. For more information, see the onscreen Help for the HP software.
Copy quality is poor
• Take steps to improve the copy quality
◦ Use quality originals.
◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing
unclear images. For more information, see
Media specifications.
◦ Use or make a carrier sheet to protect your originals.
• Check the printer
◦ The scanner lid might not be closed correctly.
◦ The scanner glass or lid backing might need cleaning. For more information, see
Maintain the printer.
◦ The automatic document feeder (ADF) might need cleaning. For more
information, see
Maintain the printer.
• Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve
poor quality copy problems. For more information, see
Print quality troubleshooting.
Solve copy problems 97