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Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
This section contains the following topic:
•
Embedded web server cannot be opened
NOTE: To use the embedded web server, the printer must be connected to
a network using either an Ethernet or a wireless connection. You cannot use the
embedded web server if the printer is connected to a computer with a USB cable.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
Embedded web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the printer
to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network. You cannot
use the embedded web server if the printer is connected to a computer with a USB
cable.
Check your web browser
• Make sure the web browser meets the minimum system requirements. For more
information, see
Embedded web server specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, see the documentation available with your web
browser.
• Make sure JavaScript and cookies are enabled in your web browser. For more
information, see the documentation available with your web browser.
Chapter 8
126 Solve a problem