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Use Web Services....................................................................................................................70
HP ePrint............................................................................................................................70
Print using HP ePrint....................................................................................................70
Find the printer’s email address...................................................................................70
Turn off HP ePrint.........................................................................................................71
Printer Apps........................................................................................................................71
Use Printer Apps...........................................................................................................71
Manage Printer Apps....................................................................................................71
Turn off Printer Apps.....................................................................................................71
Remove Web Services.............................................................................................................72
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................73
Check the estimated ink levels.................................................................................................74
Print when one or more ink cartridges are depleted.................................................................74
Replace the ink cartridges........................................................................................................75
Store printing supplies..............................................................................................................76
Usage information collection....................................................................................................76
8 Solve a problem
HP support................................................................................................................................78
Obtain electronic support....................................................................................................79
HP support by phone..........................................................................................................79
Before you call..............................................................................................................79
Phone support period...................................................................................................80
Telephone support numbers.........................................................................................80
After the phone support period.....................................................................................82
General troubleshooting tips and resources.............................................................................82
Solve printer problems..............................................................................................................82
The printer shuts down unexpectedly.................................................................................83
The printer is making some unexpected noises.................................................................83
Alignment fails....................................................................................................................83
The printer is not responding (nothing prints).....................................................................83
The printer prints slowly......................................................................................................84
Blank or partial page printed...............................................................................................85
Something on the page is missing or incorrect...................................................................86
Placement of the text or graphics is wrong.........................................................................86
Print quality troubleshooting.....................................................................................................87
Solve paper-feed problems......................................................................................................94
Solve copy problems................................................................................................................96
No copy came out...............................................................................................................96
Copies are blank.................................................................................................................96
Documents are missing or faded........................................................................................97
Size is reduced...................................................................................................................97
Copy quality is poor ...........................................................................................................97
Copy defects are apparent.................................................................................................98
The printer prints half a page, then ejects the paper..........................................................98
Paper mismatch..................................................................................................................99
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