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• If you are using HP ePrint, check the following:
◦ Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the “To”
line of the email message. If other email addresses are listed in the “To” line, the
attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements. For
more information, see
Web Services specifications.
• If your network uses proxy settings when connecting to the Internet, make sure the
proxy settings you are entering are valid:
◦ Check the settings being used by the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these
settings in either the printer’s control panel. If these settings are not updated, you
will not be able to use Web Services.
For more information, see
Set up Web Services using the printer’s control
panel.
TIP: For additional help on setting up and using Web Services, visit ePrintCenter at
www.eprintcenter.com.
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
• Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see
HP website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, see the documentation provided with your web
browser.
Solve memory device problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
NOTE: If you are starting a memory device operation from a computer, see the
software Help for troubleshooting information.
• The printer cannot read the memory device
•
The printer cannot read photos on the memory device
The printer cannot read the memory device
• Check the memory device
◦ Make sure that the memory device is one of the supported types. For more
information, see
Memory device specifications.
◦ Some memory devices have a switch that controls how they can be used. Make
sure that the switch is set so that the memory device can be read.
Solve memory device problems 117