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8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is
not operating correctly and these suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printer problems
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using Web Services and HP websites
•
Solve memory device problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Configure your firewall software to work with the printer
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
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Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support web site at
www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest source
for up-to-date printer information and expert assistance and includes the following
features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region, and
language. For more information, see
HP support by phone.
78 Solve a problem