Filter
Top Products
B-6 Troubleshooting Checklist
Media Feed Errors
(Sheet-Fed Printing)
Cause: The printer relies on high-resolution encoders for high
quality output. The proper functioning of the encoder wheel that
reads the position of the media drive belt is particularly impor-
tant. If the encoder on the media drive motor (at the service end
of the printer) detects more than one inch (25 mm) of difference
between it and the media drive belt encoder (at the user end of
the printer), a media feed error occurs.
What to do: The most likely causes of this are a dirty belt or
encoder, or the belt encoder wheel has lost contact with the belt.
The latter can occur if the shipping bolt was left installed, which
keeps the encoder wheel raised of the belt for shipping, or if the
encoder cover was installed crooked, which could also block or
raise up the wheel. In either case, remove the shipping bolt or
remove and replace the cover carefully, making sure to lower the
encoder wheel, which is mounted on a vertical rail (bearing)
slowly onto the belt.
Ink Not Curing Cause: Lamp failure, possibly due to overheating, disconnected,
or shutter fault, which the printer can detect and report via an
error message; or due to a non-functioning or weak lamp, which
the printer cannot detect.
What to do: In the case of overheating, allow the lamps to cool
and try printing again. If an error reveals an electrical disconnec-
tion or shutter fault, contact Technical Services. If the lamp(s)
have over 500 hours of service, switch the lamp(s) to High mode
and try printing again. If one of the bulbs does not light, replace
the bulb. To print with one lamp, print unidirectionally with the
leading lamp (for example, if the user side bulb does not light but
the service side bulb does, print from the user side to the service
side).
Shaking or Vibrations
from Media Drive Servo
Cause: Media was configured as Light (up to 50 pounds/22 kg)
but weighs more than 50 pounds (22 kg).
What to do: Unload the media, then select Configure & Load
and select Medium mode. Then try printing again.