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102 Chapter 6 – Solving problems Rev. 1.0
Clearing jams
If a jam message appears on the printer control panel, look for media in the locations that are indicated on the control panel
display. You might need to look for media in locations other than those that are indicated in the media jam message.
After you have removed the jammed media, the printer warms up and automatically clears all of the remaining pages. If the
printer cannot automatically clear one of them, the printer control panel indicates where to clear the remaining pages.
After looking at the graphic, you can go to the procedure for clearing the jam. When clearing jams, be very careful not to
tear the media. If a small piece of media is left in the printer, it could cause additional jams. If jams are a recurring problem,
see “Solving repeated jams” on page 104.
Note
Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends
a cleaning page through the paper path to remove loose toner.
Loose toner might remain in the printer after a jam and cause print-quality problems. These problems should
clear up after a few pages are printed.