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ENWW Solving print-quality issues 71
4
Solving persistent print-quality problems
If you have completed all of the steps listed under “Print-quality procedures” on page 70 and the print-quality problem
persists, follow these steps:
1 Use the following print-quality-defect chart to identify your print-quality defect.
2 Go to the page that is indicated beneath the defect you identify and use the solutions listed there to solve the print-
quality problem.
3 If the procedures do not solve the problem, print the Print Quality Troubleshooting Pages (see “To print the Print
Quality Troubleshooting Pages” on page 62), and then follow the diagnostic procedure that is listed on the first page
to help isolate the defect to a particular component.
4 If the procedures do not solve the problem, or if your print-quality defect is not shown in the print-quality defect
chart, contact your local HP-authorized service and support center. See “Customer support options worldwide” on
page 214 for more information.
Note
The print-quality-defect chart assumes the use of letter- or A4-size media that has moved through the printer
long-edge first.