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ENWW Interpreting control panel messages 155
6
XX.Y PRINTER ERROR
TO CONTINUE
PRESS
A printer error has occurred.
Press at the printer control panel.
10.XX.YY SUPPLIES ERROR An error has occurred in one or more of
the printer’s supplies. The following are
values of XX and YY:
XX
00 = memory is defective
01 = memory is missing
YY
00 = black print cartridge
01 = cyan print cartridge
02 = magenta print cartridge
03 = yellow print cartridge
05 = black image drum
06 = cyan image drum
07 = magenta image drum
08 = yellow image drum
Turn the printer off, and then turn the
printer on to clear the message.
If this message persists, contact an
HP-authorized service or support
provider. (See “Customer support
options worldwide” on page 214, or go
to http://www.hp.com/support/
lj9500.)
13.XY.ZZ JAM IN [LOCATION] A jam has occurred in the specified
location.
Remove jammed media from the
specified location. (See “Clearing jams”
on page 102.)
Message Description or explanation Recommended action