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• Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see
Electrical specifications.
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord, network cable, and USB cable), wait about
20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site
(
www.hp.com/support) for the latest troubleshooting information, or product fixes and
updates.
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see
Troubleshooting tips and resources.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your computer
screen; otherwise, the device software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the device software. For more
information, see
Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following:
• Check the Link light on the back of the device.
• Make sure you are not using a phone cord to connect the device.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
Solve printing problems 117