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For instructions on how to pack your device for exchange, see Pack the device.
Call HP Korea customer support
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send the device in for service, make sure you remove and keep the following items before returning
your device:
• The print cartridges
• The control-panel faceplate
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the print cartridges before shipment
• Remove the control-panel faceplate
Remove the print cartridges before shipment
Before you return the device, make sure you remove the print cartridges.
NOTE: This information does not apply to customers in Japan.
Prepare the device for shipment 153