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Solve printing problems..........................................................................................................116
The device shuts down unexpectedly...............................................................................117
Error message appears on control-panel display.............................................................117
The device is not responding (nothing prints)...................................................................117
Device takes a long time to print......................................................................................118
Blank or partial page printed.............................................................................................118
Something on the page is missing or incorrect.................................................................118
Placement of the text or graphics is wrong.......................................................................119
Poor print quality and unexpected printouts...........................................................................119
Poor quality printouts........................................................................................................120
Meaningless characters print............................................................................................120
Ink is smearing..................................................................................................................121
Ink is not filling the text or graphics completely................................................................121
Output is faded or dull colored..........................................................................................121
Colors are printing as black and white..............................................................................122
Wrong colors are printing.................................................................................................122
Printout shows bleeding colors.........................................................................................122
Colors do not line up properly...........................................................................................122
Lines or dots are missing from text or graphics................................................................122
Solve paper-feed problems....................................................................................................123
Media is not supported for the printer or tray....................................................................123
Media is not picked up from the tray.................................................................................123
Media is not coming out correctly.....................................................................................123
Pages are skewing...........................................................................................................123
Multiple pages are being picked up..................................................................................123
Solve copy problems..............................................................................................................124
No copy came out.............................................................................................................124
Copies are blank...............................................................................................................124
Documents are missing or faded......................................................................................124
Size is reduced.................................................................................................................125
Copy quality is poor..........................................................................................................125
Copy defects are apparent...............................................................................................125
Error messages appear....................................................................................................126
Solve scan problems..............................................................................................................126
Scanner did nothing..........................................................................................................126
Scan takes too long..........................................................................................................126
Part of the document did not scan or text is missing........................................................127
Text cannot be edited.......................................................................................................127
Error messages appear....................................................................................................128
Scanned image quality is poor.........................................................................................128
Scan defects are apparent...............................................................................................129
Solve fax problems.................................................................................................................129
The fax test failed.............................................................................................................130
Troubleshoot installation issues.............................................................................................141
Hardware installation suggestions....................................................................................141
Software installation suggestions.....................................................................................142
Clear paper jams....................................................................................................................142
Avoid paper jams....................................................................................................................144
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