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The printer cannot produce a self-test printout
Situation Solution
Printer is not off line. Press [On Line] to place the printer off line (the printer control panel
should display 00 OFFLINE).
Toner cartridge sealing tape
not removed.
Remove sealing tape from toner cartridge. See the
Getting Started
Guide
or the installation guide that came with your toner cartridge.
Paper Cassette not
correctly installed or out of
paper.
Push the Paper Cassette firmly into printer (add paper if necessary).
front cover is open. Firmly close the front cover.
Paper is jammed in the
printer.
Check for paper jams (see “Clearing Paper Jams” in this chapter).
Messages appear in the
display.
Review the messages for help (see “Understanding Printer
Messages” in this chapter). If no error messages appear but the self
test still does not print, call for assistance.
Display messages reappear or cannot be removed
Message Solution
10 RESET TO SAVE
continues to appear.
If there is data in the printer’s buffer when you change control panel
menu items, the 10 RESET TO SAVE message will appear. See 10
RESET TO SAVE in the “Understanding Printer Messages” section of
this chapter for information on how to clear this message.
16 TONER LOW See “Clearing the TONER LOW Message” in Chapter 7.
MP LOAD LEGAL or similar
messages persist,
requesting that you load
media.
Clear the printer’s buffer by performing a reset ([Shift] + [Reset]).
W
–
––––––
(clearable
warnings) are frequently
displayed.
See “Clearable Warnings” in the “Understanding Printer Messages”
section of this chapter.
18 MIO NOT READY If the printer MIO card is operating correctly and communicating with
the network, this message will disappear after approximately one
minute and no action is required. If the MIO card is unable to
communicate with the network, this message will remain for five
minutes and the go away. In this case the printer is not
communicating with the network (even though the message is no
longer present). The problem may be a bad MIO card, bad
cable/connection on the network, or a network problem. Contact your
network administrator.
Solving Printer Problems 8-3