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Blank, garbled, or incomplete pages print or printing is interrupted
Situation Solution
Blank pages print. Turn the printer off then back on.
Toner cartridge sealing tape has not been removed (see the
Getting
Started Guide
or the installation guide that came with your toner
cartridge).
Garbled pages print,
there are overprints, or
a portion of a page prints.
1.
2.
3.
4.
5.
Ensure that your software application is configured for the correct
printer.
Replace the printer interface (I/O) cable with a cable you know
works to see if the cable is defective.
Your parallel printer cable quality may be bad. Use a high-quality
cable, see “Accessories and Options” in Chapter 1 for an HP cable
part number.
Set the PERSONALTY item in the Job Menu to AUTO (see Chapter 4).
The printer was set to PCL and a PostScript job was sent to the
printer.
Data file sent to the printer may be corrupt. Try sending another
file to see if it prints.
Data is missing, but there
are no printer messages.
1.
2.
3.
4.
Check your software application to be sure the print file contains
no errors.
Check your cable to ensure that it is securely connected to both
the printer connector and the computer connector.
Your parallel printer cable may be defective. Use a high-quality
cable; see “Accessories and Options” in Chapter 1 for an HP
printer cable part number.
Check you printer port or switch box to ensure that the printer is
correctly connected.
Printing stops in the
middle of the job.
1.
2.
3.
4.
5.
6.
Check the control panel for an error message.
If you are on a network, make sure your computer is correctly
configured and there is not a network problem (see your network
administrator).
Check your line voltage to ensure that it is steady and within
printer specifications (see Appendix B, “Environmental
Specifications”).
Turn the printer off then back on.
Check the time-out setting in your network application. It may
need to be increased.
If you are trying to copy a file to the printer from the DOS prompt,
use the copy command: COPY filename LPTn /B
(where n=number of printer port, such as LPT1).
Solving Printer Problems 8-7