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Printer does not recognize typefaces, tray selection, other printer
personalities (PostScript, etc.), or similar requests
Situation Solution
Printer prints some wrong
typefaces, fonts, formats.
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The typeface or font is not present in the printer and must be
downloaded by your software application or proper font SIMM
must be installed. Check your software program to ensure the
correct printer driver has been installed and configured. To verify
that the typeface, font, or format you want is available, print a
typeface list (see Chapter 5, “Special Tasks”).
Your software selected a substitute font for one that is not
available in the printer. (See your software application manual for
more information on font selection.)
Printer draws media from
the wrong paper source.
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Ensure that the printer driver for your software application is
correctly installed, configured, and capable of printer tray
selection.
Paper tray may be reserved (“locked out”). Print a self test to
determine if a tray has been reserved (see Chapter 5, “Special
Tasks”) or check the “Lock” item in the printer’s Config Menu (see
Chapter 4).
The size of paper you are requesting is not in the tray you have
selected. The printer draws paper from the next default tray
having the correct size. Put the correct size paper in the tray or, if
you are using an adjustable tray, ensure that the tray is adjusted
for the correct size paper.
If you selected the 500-sheet Lower Cassette and did not turn the
printer off when installing it, the printer will not recognize it and
will draw paper from the next default size paper source (switch
the printer OFF, then back ON, so the printer will recognize it).
The MP tray paper size is set to a different size than the size you
are using (your application is set to). Use the MP Paper Size key
to set the MP Tray to the size of paper you are using.
Printer prints in wrong
personality.
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Ensure that the personality (printer personality, such as
PostScript) is installed in the printer (see Chapter 6, “PostScript
Printing”).
If you software application allows you to set personality, ensure
that it is set for the correct personality. If you software application
does not allow you to select personality, then you should set the
“Personalty” item in the Job Menu to the correct personality (also,
refer to Job Menu in Chapter 4).
Control panel settings, such
as tray selection or
typeface selection, do not
work or are ignored.
Software commands override control panel settings (see Chapter 4
for information on how your software works with control panel
settings).
8-8 Solving Printer Problems