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Dropouts
If faded-out areas, generally rounded, occur randomly on the page:
•The moisture content of the paper is uneven or the paper has moist spots on
its surface. Try paper from a different source.
•The paper lot is bad. The manufacturing processes can cause some areas to
reject toner. Try paper from a different source.
•If using paper within the specification required by the printer (refer to Appendix
C, “Media Specifications”) does not correct your problem, your printer may
need service. Contact your authorized HP dealer or your HP service
representative.
Lines
If sharp black streaks appear on the page (in the direction the paper passes
through the printer), the photosensitive drum inside the toner cartridge has
probably been scratched. Replace the toner cartridge.
If smeared black streaks appear (in the direction the paper passes through the
printer), the fuser may be bad. Contact your HP service representative.
Toner Smear
If toner smears appear on the leading edge (as it passes through the printer) of
the paper, the paper guides are dirty. Clean the printer as described in
“Cleaning the Printer” in Chapter 7.
If toner on the paper is loose or can be wiped off easily, your fuser may be
damaged. Contact your authorized HP dealer or your HP service
representative.
Solving Printer Problems 8-19