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Software, Computer, and Printer Interface Problems
Job sent to printer but nothing prints
Situation Solution
Printer is OFF or not
connected to an active
power source.
Make sure the printer is ON and that it is firmly plugged into both the
printer and an active power source.
Printer is off line. 1.
2.
Press [On]Line] to put the printer on line. Printer should display
00 READY. and the on-line key should be lit.
If you are in Power Save mode, the printer may be off line. Press
[On]Line] to be sure the printer is on line.
Printer is on line but not
receiving data. 1.
2.
3.
4.
Check your I/O cable:
Check for loose I/O cable connections at printer and computer.
Try your I/O cable on a system that you know works.
Check that the correct interface cable was selected and securely
connected to both the printer and the computer. If the cable is not
correctly configured, see the
Getting Started Guide
for
configuration information.
Check that the interface cable is not plugged in upside-down.
Printer displays a
message.
See Table 8-1, “Printer Messages,” for printer messages and
recommended actions.
Data from a previous print
job is still in the printer’s
buffer.
Take the printer off line and press [Form Feed] to print the pages stored
in the printer buffer. If this does not work, press [Shift] + [Reset] to
clear the buffer.
Last page did not print
and Form Feed light is on.
Take the printer off line and press [Form Feed] to print the page stored
in the printer buffer (some older software programs do not
automatically send an “end of job” (page eject) command). Press
[On Line] to put the printer back on line.
Ready light flashing but
nothing prints.
In the PS MENU turn PRT PS ERRS=ON* to print out the PostScript error
page. Check your software application setup to ensure that it is correct.
Also check your cabling to ensure that it is secure.
8-4 Solving Printer Problems