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Message Description Recommended Action
61.[x] SERVICE
X=0 - 4
The printer encountered a parity error when
accessing the RAM memory SIMM in slot
“X”. If X=0, the slot with the defective SIMM
could not be determined.
Switch the printer OFF and then ON (data stored in
printer will be lost). If the error is still present, first
verify that the SIMM board is correctly installed
(see Appendix D, “SIMM Board Installation,” for
procedure). Switch the printer ON. If the error is
still present, switch the printer OFF and remove
the SIMM board. Switch the printer back ON. If
the error message does not appear, the problem is
on the SIMM. See Appendix D, “SIMM Board
Installation,” for more information.
62.[x] SERVICE
X=0 - 6
The printer identified a problem while
checking its memory. “X” refers to the device
the printer was checking when it encountered
the error.
0: Internal Memory
1–4: SIMM Slot
6: Cache
If the printer contains a SIMM memory board,
switch the printer OFF. Verify that the SIMM board
is installed correctly (see Appendix D, “SIMM
Board Installation”) and switch the printer back ON.
If the error is still present, switch the printer OFF
and remove the SIMM board. Switch the printer
back ON. If the error message does not appear,
the problem is on the SIMM board. See Appendix
D, “SIMM Board Installation,” for more information.
63 SERVICE/
63 NEEDS SERVICE
The printer found a problem in its internal
RAM memory.
Switch the printer OFF, then back ON. If the error
reappears, call your dealer or HP service
representative.
64 SERVICE The printer identified an internal service error. If this error appears, switch the printer OFF, then
back ON. If the error continues, call your dealer or
HP service representative.
65 and 67 SERVICE See 50 SERVICE. See 50 SERVICE.
68 ERROR The printer detected an error in the
nonvolatile memory (NVRAM).
Press [Shift] + [Continue], then check your control
panel settings for changes (print a self test).
68 SERVICE
or 68
READY/SERVICE
The printer’s nonvolatile memory (NVRAM) is
full.
Press [Shift] + [Continue] ; the 00 READY message
will be replaced by 68 READY/SERVICE until the
condition is cleared. If you switch the printer OFF,
then ON, you may lose settings (to check settings,
print a self test). If the error reappears, call your
dealer or HP service representative.
70 or 71 ERROR A language (personality) SIMM problem was
identified.
Remove or replace the language (personality)
SIMM.
79 SERVICE (
–––
) An internal controller error occurred. The
numbers “
–––
” following the error indicate the
specific kind of error.
Switch the printer OFF, then back ON. If the error
appears again, remove any non-HP SIMM memory
boards from the printer then switch the printer OFF,
then back ON. If the error appears again, record
the numbers following the error message and call
your dealer or HP service representative.
80 SERVICE (
–––
) The printer detected a problem in the MIO
card. The numbers “
–––
” following the error
message indicate the specific type of error.
Switch the printer OFF and then back ON. If the
error appears again, record the numbers following
the error message and call your dealer, card
supplier, or HP service representative.
8-26 Solving Printer Problems