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Manual feed problems
Situation Solution
Cannot clear manual feed
messages.
A previous print job may still be in the printer’s buffer. Press [Shift] +
[Reset] to remove the previous print job.
Cannot print from MP Tray. Check to be sure you have selected “Manual Feed” and “MP Tray”
through your software application. If your application does not have
selections for either of these, you must select them from the printer
control panel: MANUAL FEED=ON* selected from the Printing Menu and
MP TRAY=MANUAL* selected from the Config Menu.
Problems Using Optional Accessories
Optional 500-sheet Universal Lower Cassette problems
Situation Solution
Media size adjustment and
installation.
See “Printing from the Universal Lower Cassette” in Chapter 3.
Paper jams and paper
feeding problems.
1.
2.
3.
See the “Clearing Paper Jams” section in this chapter.
Ensure that the paper weight is within recommended range (see
Appendix C, “Media Specifications,” and Chapter 3, “Printing
Tasks”).
Don’t pull a paper tray out while printing.
Cannot access Universal
Lower Cassette.
1.
2.
Ensure that the paper tray guides are adjusted correctly for the
paper size you are using (see “Printing from the Optional
500-Sheet Universal Lower Cassette” in Chapter 3.).
Check the printer’s control panel to ensure that the lock function
in the Config menu is disabled, so the tray is not locked out
Printer does not recognize
Universal Lower Cassette.
1. Ensure that the cable from the Lower Cassette Base is plugged
into the printer. If not, plug the cable into the printer, then switch
printer OFF then ON again. If the printer still does not recognize
the Lower Cassette, contact your dealer or authorized HP service
provider.
Solving Printer Problems 8-9