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Service After the Warranty Period
If your hardware fails after the warranty period and you have an HP
Maintenance Agreement, request service as specified in that agreement. If
you do not have an HP Maintenance Agreement, contact a service-
authorized HP dealer or an HP Customer Service Center to obtain service.
When sending equipment to an HP Customer Service Center or a service-
authorized HP dealer, follow the repacking guidelines which follow. Also
include a copy of your proof of purchase. HP recommends insuring the
equipment for shipment.
Repacking Guidelines
• Remove and retain the toner cartridge.
• Remove and retain the 500-sheet optional Lower Cassette, if installed.
• Use the original shipping container and packing materials, if possible.
• Include print samples and 50-100 sheets of the paper or forms you are
having trouble printing, if possible.
Note
If you have already disposed of your printer’s packaging material, packaging
material can be ordered from HP (see inside front cover for telephone
numbers). Order part number C3099-60102.
E-4 Warranty and Software License