Filter
Top Products
Solving general printing problems
Printer selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is
found on the Page Setup menu within the program.
Remove any media in other trays to make the printer select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to
change the priority of the tray.
The configured size does not match the size of the media
that is loaded in the tray.
Through the control panel, change the configured size to
match the size of the media that is loaded in the tray. Also,
change the media-size window, located on front upper right
of the tray, to match the media-size settings.
Tray 2 or tray 3: Make sure that the media-size dial
matches the media loaded in the tray.
Printer does not pull paper from tray.
Cause
Solution
The tray is empty. Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Configuring trays.
For tray 2 and tray 3, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift
plate from rising.
Paper curls when it exits the printer.
Cause
Solution
The paper curls when it exits to the top output bin. Open the rear output bin to allow the paper to exit in a
straight path through the printer.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
Print Quality submenu.)
First sheet of media jams in the print-cartridge area.
Cause
Solution
A combination of high humidity and high temperature is
affecting the media.
Adjust the printer for high humidity and high temperature
conditions.
122 Chapter 7 Problem solving ENWW