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Control-panel messages
Control panel message Description Recommended action
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press
A new, non-HP supply has been installed.
This message appears until an HP supply
is installed or you press
.
If you believe you purchased an HP supply,
please go to
www.hp.com/go/anticounterfeit.
Service or repairs required as a result of
using non-HP supplies are not covered
under HP warranty.
To continue printing, press
. The first
pending print job will be cancelled.
10.XX.YY SUPPLY MEMORY ERROR
For help press
The printer cannot read or write to the print-
cartridge memory tag, or the memory tag is
missing.
1. Open the front door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the front door.
4. Turn the printer off and then on.
5. If the error persists, contact
HP Support.
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press
The printer internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each
time you turn the printer on.
Contact HP support.
13.XX.YY FUSER JAM INSIDE TOP
COVER
alternates with
For help press
A jam has occurred in the fuser area. 1.
Press
to see step-by-step
information.
2. Open the top cover, and then remove
the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove
any media remaining.
5. Reinstall the print cartridge, and then
close the top cover.
6.
To exit, press
.
13.XX.YY JAM IN TRAY 1
alternates with
Clear jam then press
A page is jammed in the multipurpose tray. 1.
Press
to see step-by-step
information.
2. Remove media from tray 1, and then
remove any media in the printer.
3. Confirm that the media guides and dial
are in the correct position and match
the media that is loaded in the tray.
4. Reload media in tray 1. Do not load
media above the fill tabs on the media
126 Chapter 7 Problem solving ENWW