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Troubleshooting common Windows problems
Error message:
"Error Writing to LPTx" in Windows 9x.
Cause
Solution
Media is not loaded. Make sure that paper or other print media is loaded in the
trays.
The cable is defective or loose. Make sure that the cables are connected correctly, the
printer is on, and the Ready light is on.
The printer is plugged into a power strip and is not receiving
enough power.
Unplug the power cord from the power strip and plug it into
another electrical outlet.
The input/output setting is incorrect. Click Start, click Settings, and then click Printers. Right-
click the HP LaserJet 5200 printer driver and select
Properties. Click Details and then click Port Settings. Click
to clear the check mark from the Check Port State before
Printing box. Click OK. Click Spool Setting and then click
Print Directly to Printer. Click OK.
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the HP LaserJet 5200
PCL 6 driver is selected, switch to a PCL 5e or PS printer
driver. You can usually do this from a software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement "Set
Temp =". The name after this statement is the temp
directory. It is usually C:\TEMP by default, but can be
redefined.
See the Microsoft Windows documentation that came with
your computer for more information about Windows error
messages.
166 Chapter 7 Problem solving ENWW