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Control panel message Description Recommended action
13.XX.YY JAM INSIDE REAR DOOR
alternates with
Clear jam then press
A jam has occurred in the duplex reversing
area.
1.
Press
to see step-by-step
information.
2. Open rear door, and then remove all
media found.
3. Close the rear door.
4.
To exit, press
.
13.XX.YY JAM INSIDE REAR DOOR
alternates with
For help press
A jam has occurred in the rear door area. 1.
Press
to see step-by-step
information.
2. Pull the duplexer half-way out of the
printer.
3. Open the rear door, and then remove
the duplexer.
4. Release the four tabs in the center of
the black paper guide inside the lower
rear door.
5. Lower rear door completely, and then
remove all media found.
6. Close the rear door. The four tabs in
the paper guide will automatically
reattach to the door.
7. Reinstall the duplexer.
8.
To exit, press
.
13.XX.YY JAM INSIDE TOP COVER
alternates with
Remove print cartridge
A jam has occurred in the registration
assembly area.
1.
Press the
to see step-by-step
information.
2. Open the top cover, and then remove
the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove
any media remaining.
5. Verify that the media size matches the
tray settings and the dial on the tray.
6. Reinstall the print cartridge, and then
close the top cover.
7.
To exit, press
.
20 INSUFFICIENT MEMORY
alternates with
For help press
To continue press
The printer has received more data from
the computer than fits in available memory.
1.
Press
to continue printing.
NOTE Data will be lost.
2. Reduce the complexity of the print job
to avoid this error.
3. Adding memory to the printer may
allow printing of more complex pages.
128 Chapter 7 Problem solving ENWW