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Troubleshooting network printing problems
NOTE HP recommends that you use the printer CD to install and set up the printer on a
network.
●
Print a configuration page (see
Using printer information pages). If an HP Jetdirect print server
is installed, printing a configuration page also prints a second page that shows the network
settings and status.
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See the HP Jetdirect Embedded Print Server Administrator's Guide on the printer CD for help
and for more information about the Jetdirect configuration page. To open the guide, run the CD,
click Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the
HP Jetdirect Print Server.
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Try printing the job from another computer.
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To verify that a printer works with a computer, use a parallel or USB cable to connect it directly
to a computer. You will have to reinstall the printing software. Print a document from a program
that has printed correctly in the past. If this works, a problem with the network might exist.
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Contact your network administrator for assistance.
ENWW Troubleshooting network printing problems 165