Filter
Top Products
Print Quality Problems
Chapter 6: Troubleshooting ❖ 6-33
Print Quality
Problems
Table 6.5 lists common print quality problems, the possible
cause, and recommended actions.
Table 6.5 Print quality problems
Problem
Possible Cause(s) Corrective Action(s)
Light/faint prints
Overall image is lighter
than normal.
Toner Saver mode. Turn off Toner Saver.
Shake EP cartridge several times.
Toner level low/empty. Remove EP cartridge, shake it several times,
then reinstall.
Damp paper stock. Replace paper stock.
Blank Prints
Entire printed page is
blank with no visible
print.
If just installed, the EP Cartridge
insert (tape) may still be in place.
Remove the tape insert.
Multiple sheets are being fed from
the paper tray at the same time.
Remove paper from paper tray and fan it.
Ensure that paper is correctly loaded in tray
with edges under metal corners.
No printable data received from
computer.
Print a Test Print. If the Test Print is normal,
check the following:
• Interface cable between computer and
printer
• Printer set up and application software
If the Test Print is blank, contact your dealer
or Digital.
Defective EP cartridge or low on
toner.
Replace EP cartridge.
Table 6.5 Page 1 of 7
kug-ch06 Page 33 Thursday, March 6, 1997 4:48 PM