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Printer Operation Problems
Chapter 6: Troubleshooting ❖ 6-3
Table 6.1 Printer operation problems
Problem Action
The printer will not print. 1. Power the printer OFF, then ON.
2. Print a Configuration Sheet.
• If it prints, the printer is okay.
• If it does not print, contact your dealer or Digital.
A file sent from the host
does not print.
1. Make sure the printer is online.
2. Send a plain text file (i.e., one without printing commands embedded in it) to
the printer.
• If the file prints correctly in the default font, with all of the characters in the
original file, the printer is seeing the same data that the host is sending,
and the interface or communication line is functioning correctly.
• If no data prints (or the last page indicator does not come on):
A. Make certain the printer is configured properly.
B. The port (parallel or network) may be disabled on the printer. Check the
Configuration Sheet for the port you are using to see if the Port Enable
option in the appropriate Interface Menu is set to On. If it is set to Off,
set it to On and try again.
C. If using an optional Digital Network Interface Card (DNIC) for Ethernet
or LocalTalk, check the Configuration Sheet to see if the printer is
acknowledging that the DNIC is present. (Refer to DNIC installation
instructions in Appendix C: Installing and Removing Printer Options.)
• If the Configuration Sheet shows the DNIC as “failed,” or does not
show the DNIC as present, power OFF the printer and unplug it. Pull
out the controller board, remove the DNIC, and check that the
connector pins are not bent. If bent, straighten. Reseat the DNIC
securely, put the controller board back in the printer, power ON and
print another Configuration Sheet. If the Configuration Sheet still
shows the DNIC as “failed,” the DNIC has failed. If the Configuration
Sheet still does not show the DNIC as present, then either the DNIC
has failed or the interface between the DNIC and the printer
controller has failed. Contact your dealer or Digital.
• If the Configuration Sheet shows the network card as present, check
if the printer is recognized by the host. (Refer to the Troubleshooting
chapter of the respective DNIC Configuration Guide.)
D. If there is garbled data, check the Configuration Sheet to confirm that
the correct emulation is selected or that the Language Sensing option is
set to On.
Table 6.1 Page 1 of 3
kug-ch06 Page 3 Thursday, March 6, 1997 4:48 PM