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Printer Operation Problems
6-4 ❖ LN17 and LN17ps Printers User Guide
A printed page does not
look like it should.
1. Make certain that the software application you are using to create your print
job is configured properly. Refer to your software documentation.
2. Send a file containing PCL or PostScript commands to the printer.
• If your page prints as it should, your printer and interface are functioning
properly.
• If your information prints correctly, but doesn’t look right, you may have:
• An error in your command sequence/operator
• A missing downloaded font
• A mismatched printer option against your host formatting
• Command errors may be identified by looking at your input file or by using
the Hex Dump feature on the printer. You can determine which fonts are in
the system by printing a PCL or PS Font List. You can verify your data setup
by printing a Configuration Sheet and checking your printer setup.
The requested font for
the PCL job does not
print.
Print a PCL Font List. If fonts print on the Font List, your print job may need
correcting.
PostScript commands are
printed instead of the
PostScript job.
1. Make certain that the software application you are using to create your job is
configured properly. Refer to your software documentation.
2. If the Lang. Sensing option in the appropriate Interface Menu is set to On, the
job sent to the printer might have included an incorrect header and therefore
not have indicated that a PostScript job was being sent.
• Set the System Language option in the appropriate Interface Menu to
PostScript and try sending the job again.
• Check your software to make sure the PostScript header file is being sent
to the printer.
A PostScript job does not
print in the requested
font.
Check the spelling of the requested font in your PostScript file. Many times a typo
is the problem. If the font is spelled correctly, print a PS Font List to check if the
font is present. If it is not, download the font and resend the job.
The bottom edge of the
page is cut off, or there
are white bands.
For PCL jobs, set the Page Protection option in the PCL Emulat Menu to the size of
the paper for the job (or to the next larger size).
For PostScript jobs, set the Page Protection option in the PostScript Menu to On.
A PCL job prints, but the
edges are cut off.
Set the Edge to Edge option in the PCL Emulat Menu to On.
Table 6.1 Printer operation problems (continued)
Problem Action
Table 6.1 Page 2 of 3
kug-ch06 Page 4 Thursday, March 6, 1997 4:48 PM