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Contacting Customer Support and Retur ning Hardware
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed
by the # key if this is an existing case, or press the * key to be routed
to the next available support engineer.
InformationYouMightNeedtoSupplytoJTAC
When requesting support from JTAC by telephone, be prepared to
provide the following information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the router when the problem occurred
Configurationdatausingoneormoreoftheshowcommands
Return Procedure
If the problem cannot be resolved by the JTAC technician, an RMA is issued.
This number is used to track the returned material at the factory and to return
repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have
first obtained an RMA number. Juniper Networks, I nc . reserves the right to refuse
shipments that do not have an RMA. Refused shipments will be returned to the
customer via collect freight.
For more information about return and repair policies, see the customer support
Web page at
http://www.juniper.net/support/guidelines.html.
For product problems or t echnical support issues, contact the Juniper
Networks Te chnical Assistance Center (JTAC) using the Case Manager link at
http://www.juniper.net/support/, or at 1-888-314-JTAC (within the United States)
or 1-408-745-9500 (from outside the United States).
When you need to return a component, follow this procedure:
1. Determine the part number and serial number of the component. For
instructions, see “Locating Component Serial Numbers” on page 255.
Return Procedure 263