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M160 Internet Router Hardware Guide
2. Obtain a Return Materials Authorization (RMA) number from the Juniper
Networks Technical Assistance Center (JTAC). You can send e-mail or telephone
as described above.
3. Provide the following information in your e-mail message or during the
telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
4. The support representative validates your request and issues an RMA number
for return of the component.
5. Pack the router or component for shipment, as described “Packing the Routing
Node for Shipment” on page 265 or “Packing Components for Shipment”
on page 267.
Tools and Parts Required
To remove components from the router or the router from a rack,
you need the following tools and parts:
2.5 mm flat-blade ( –) screwdriver, for detaching alarm relay terminal block
5/32-in. Allen (hexagonal) wrench for loosening the mounting screws that
secure the router to the rack; do not substitute a metric-size wrench
7/16-in. hexagonal-head external drive socket wrench, or nut driver, with a
minimum of 30 lb-in. (3.5 Nm) tightening torque, for loosening nuts from
terminal studs on the circuit breaker box
264 Tools and Parts Required