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Troubleshooting
10
C550 10-1
10 Troubleshooting
10.1 Unable to Print
This chapter explains the troubleshooting procedures for possible malfunc-
tions.
Perform the troubleshooting procedures described below if this machine
does not print after you have sent a print job.
Symptom Probable cause Action
The message “No
printers are connect-
ed.” or “Print error”
appears.
The printer driver selected for
printing is not compatible with the
printer controller.
Check the printer name selected.
The network cable, or USB cable
is disconnected.
Check that the cable is connected
properly.
An error has occurred in this ma-
chine.
Check this machine’s control
panel.
Available memory space is not
sufficient.
Perform a test print to check
whether printing is possible.
A postscript error ap-
pears.
Available computer memory
space is not sufficient.
Perform a test print to check
whether printing is possible.
There is an error in the application
software settings.
Refer to the user’s manual of the
application software to check the
settings.
The file printing settings are incor-
rect.
Change the settings and try to
print again.