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Chapter 7: Solving printer problems
Paper does not feed properly. Make sure you’re using recommended paper or other media.
Make sure the adjustable guides in the tray or multipurpose feeder are adjusted
properly for the paper you loaded.
Make sure the stack of media does not exceed the maximum stack height
indicated on the tray or feeder.
Make sure the paper you load in the trays fits under the two corner tabs at the
front of the tray.
The printer does not recognize a
paper size loaded in the tray.
The printer can only recognize A3 and B4 size paper
or
11x17 and legal size
paper. You must decide which paper sizes you want your trays to support.
Choose the appropriate setting from the Size Detection menu item in the Paper
Menu. See page 21 for more information.
You can load the paper sizes your trays don’t support in the multipurpose feeder.
When using the multipurpose feeder, always select the correct paper size from
the operator panel or from the driver.
The printer seems slow to print. If you set Print Quality to 1200 Image Quality, it may take longer to print some
complex jobs or jobs formatted for larger paper. Select another Print Quality
setting if you need the job to print faster. See page 15 or page 61 for more infor-
mation.
Make sure you select the appropriate Paper Type setting before sending a job to
print.
If you set the Paper Type to Transparency or Card Stock, the printer increases
the fuser temperature and slows printing to 3 ppm to improve the print quality.
After printing on these media, the printer requires additional time to cool the
fuser after you select another Paper Type setting (such as Plain Paper or
Letterhead).
If Printer Usage is set to Maximum Yield, the printer must adjust the photocon-
ductors as it prepares to print a color page after printing a mono page. The
printer performs this same calibration each time you turn the printer on and
each time you open and close the top cover. Depending on the types of jobs you
print, these adjustments may significantly slow print time.
Setting Timing Adjustment to Gear Only may decrease the time necessary to
complete the calibration, but you may notice inconsistent color registration on
your printed pages.
See page 33 or page 63 for more information about these settings.
Reduce the complexity of your print job. Eliminating the number and size of
fonts, the number and complexity of images, and the number of pages in a job
may increase print speed.
Set Page Protect Off from the Setup Menu. See page 32 for more information.
Other printing problems (continued)
Problem Action