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Trouble shooting
Printing problems
(*** indicates your machine’s model name, ex.“Muratec F-520”.)
Problem Devices to check Checkpoint Resolution
Unable to print docu-
ments.
Computer Is the LAN cable loose or disconnected? Check the LAN cable connectivity and secure it firmly.
Is the LAN cable damaged? Replace the LAN cable.
Is the network card (LAN card) damaged? Replace the network card.
Does Windows have sufficient system memory? · Confirm the total memory meets the OfficeBridge system requirements, and install more
memory if needed.
· If multiple applications are running or there is unneeded software in memory, close them.
MFX-2030/1430
F-560/520
Is the power on? Turn the power on.
Is paper loaded? Load paper properly.
Are the drum cartridge and toner bottle
installed?
Re-install the toner and drum cartridge.
Is the LAN cable loose or disconnected? Check the LAN cable connection and secure it firmly.
Is the LAN cable damaged? Replace the LAN cable.
Are the network settings correct? Consult the Setup Guide and correct the network settings.
Network peripherals
(LAN hub, router,
etc.)
Is the power on? Turn the power on.
Is the LAN cable loose or disconnected? Check the LAN cable connection and secure it firmly.
Is the LAN cable damaged? Replace the LAN cable.
The device(s) may be damaged. Or, only one of
the ports may be damaged.
Connect the LAN cable to another port on the device and check for correct operation.
If it still doesn’t work, replace the device.
Are the network settings correct? Consult the device’s instruction manual and correct the network settings.
Unable to print docu-
ments created with
applications.
Computer Is “Muratec ***” printer installed? Documents created with an application cannot be printed if “Muratec ***” is not installed.
Close OfficeBridge and install “Muratec GDI Print Driver.”
Is “Muratec ***” printer selected? Choose “Muratec ***” as the printer to use from the application’s print menu.
Is the “Muratec***” printer’s port set correctly? Check the “printer port” in “Muratec***” and set it to the correct printer port IP address.
Documents do not
print correctly. (The
printed output
is wrong or text
garbled)
Computer Are the “Muratec***” printer’s print settings
configured correctly?
Correctly configure the print settings for “Muratec ***”.
Computer Does Windows have sufficient system memory? · Confirm the total memory meets the OfficeBridge system requirements, and install more
memory if needed.
· If multiple applications are running or there is unneeded software in memory, close them.
Unable to print docu-
ments created with
applications.
Computer Is “Muratec ***” installed? Documents created with an application cannot be printed if “Muratec ***” is not installed.
Close OfficeBridge and install “Muratec GDI Print Driver”.
Is “Muratec ***” printer selected? Choose “Muratec ***” as the printer to use from the application’s print menu.
Is the “Muratec***” printer’s port set correctly? Check the “printer port” in “Muratec ***” and set it to the correct printer port IP address.
Documents do not
print correctly. (The
printed output
is wrong or text
garbled)
Computer Are the “Muratec***” printer’s print settings
configured correctly?
Correctly configure the print settings for “Muratec ***”.
Does Windows have sufficient system memory? · Confirm the total memory meets the OfficeBridge system requirements, and install more
memory if needed.
· If multiple applications are running or there is unneeded software in memory, close them.
The printout is white. MFX-2030/1430
F-560/520
Is the paper cassette properly configured? Properly configure the paper cassette.