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8-8 Trouble shooting
Trouble with InfoMonitor
Problem Devices to check Checkpoint Resolution
Cannot receive new
document alerts.
Computer Is “OfficeBridge InfoMonitor” running? Alerts for new documents will not be displayed if “OB InfoMonitor” is not running. Launch
“OB InfoMonitor”.
Is the IP address entered correctly? In the “OfficeBridge InfoMonitor” “OB Setting” dialog, enter the same address as OfficeBridge.
Is the correct user selected? In the “OfficeBridge InfoMonitor” “User Settings” dialog, select the correct user.
Has the new document alert been set properly? In the “OfficeBridge InfoMonitor” “Alert Settings” dialog, set the correct alert type.
Is the popup display set to ON? Right-click the “OfficeBridge InfoMonitor” task tray icon and confirm that “View as popup” is
checked.
Is a virus software or security software block-
ing the connection of “OfficeBridge InfoMoni-
tor”?
Configure the virus scanner / security software to permit traffic on the port number used by
“OB InfoMonitor” (port 60000).
Is a firewall setting blocking the connection of
“OfficeBridge InfoMonitor”?
Configure the firewall to permit traffic on the port number used by “OfficeBridge InfoMonitor”
(port 60000).
Trouble with Document Download
Manager
Problem Devices to check Checkpoint Resolution
Unable to download
documents.
Computer Is “OfficeBridge Document Download Man-
ager” running?
Downloading will not occur if “OfficeBridge Document Download Manager” is not running.
Launch “OB Document Download Manager”.
Is the IP address entered correctly? In the “OB Document Download Manager” “OB Setting” dialog, enter the same address as
OfficeBridge.
Is the correct user selected? In the “OfficeBridge Document Download Manager” “User settings” dialog, select the correct
user.
Has a download task been created? Create a download task in the “OfficeBridge Document Download Manager- console” dialog of
“OfficeBridge Document Download Manager”.
Is automatic deletion after downloading of a
document set with “OfficeBridge Document
Download Manager” on another computer?
Disable automatic deletion after downloading of a document that has been set on another
computer.