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101
CallPilot Reference Guide
Chapter 14
Troubleshooting
This chapter describes some problems that can occur when you use CallPilot.
Some typical problems are listed and what to do if they occur.
The Automated Attendant transfers some callers to the General Delivery Mailbox
CallPilot requires a tone signal and a minimum voice level. If CallPilot does not receive a
response, the caller is automatically transferred by the Automated Attendant to the CallPilot
operator. If the operator is not available, the call transfers to the General Delivery Mailbox.
Possibly the extension called does not have a mailbox assigned to it. Ask your System
Administrator to verify that the mailbox is assigned to the extension.
Feature 981 produces a LOG prompt on my phone display
Possible causes of the Log prompt:
• The extension you are using does not have an operating mailbox. If the extension does not
have a mailbox, CallPilot requests both a mailbox number and a password.
• The extension is a Guest mailbox, which normally does not have an assigned extension. Ask
your System Administrator to verify that your extension is properly assigned to your mailbox.
I cannot forward my phone to CallPilot
If you try to forward your extension to CallPilot and the display shows
Not in service
you can
be forwarding to the wrong extension number. Use
≤·°fi
to verify you are calling the
correct CallPilot extension number.
My mailbox is not accepting messages
Make sure your mailbox is initialized. A mailbox cannot receive messages until it is initialized by
the owner. Refer to “Initializing your mailbox” on page 17.
Make sure your mailbox is not full. Refer to “My mailbox is full” on page 102.
If you are using an Alternate greeting, check if you have set up your mailbox to accept messages.
Refer to “Choosing a Primary or Alternate mailbox greeting” on page 30.
My name does not play in the Company Directory
Check to ensure that your mailbox is initialized. If it is not initialized, your name does not play in
the Company Directory and your mailbox cannot receive any messages. If you have recorded your
Company Directory name, ask your System Administrator to ensure that the Company Directory is
available.