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Chapter 6 Accessing your messages 41
CallPilot Reference Guide
Screening your calls
With Call Screening you can determine who is calling before you accept the call. Call Screening
applies only to external calls transferred from the Automated Attendant or from Custom Call
Routing (CCR). See your System Administrator for information on CCR.
You can use Call Screening if:
• Caller ID (CLID) is not available
• Caller ID is not a reliable indication of the caller identity
• your telephone does not have display capabilities
If Call Screening is enabled, CallPilot asks the caller to record their name after the tone. (If the
caller presses
•
when they are asked to record their name, the call goes back to the Automated
Attendant.) The caller hears a hold tone while they wait. If you do not answer, the call transfers to
your mailbox.
Since some callers do not like to record their name and wait for service, use this feature with
discretion.
To use Call Screening
1 You receive an external call that is transferred from the Automated Attendant or from Custom
Call Routing (CCR).
2 CallPilot announces the caller’s name to you.
If the caller does not record their name, the voice prompt says, “Unknown caller.”
3 You can answer the call or let the caller leave a message in your mailbox:
• press
ANS
or
⁄
to answer the call
• press
QUIT
or
•
to transfer the call to your mailbox.