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CallPilot Reference Guide
Chapter 9
Transferring calls
This chapter describes transferring calls and explains:
• Transferring calls to a CallPilot mailbox
• Transferring a mailbox owner’s call to their mailbox
• Transferring a call to Custom Call Routing (CCR)
• About Outbound Transfer
• Setting up Outbound Transfer
• Adding special characters to a destination number
• Setting up Outbound Transfer
• Turning Outbound Transfer on or off
• Optimizing Outbound Transfer
Transferring calls to a CallPilot mailbox
With the Transfer feature
≤·°fl
you can transfer a call from your business telephone
directly to a mailbox on the CallPilot system.
Transferring calls to a CallPilot mailbox has these advantages:
• If you transfer a call to a mailbox instead of another telephone, the call does not come back to
you. If you transfer a call to another telephone and the call is not answered, the call comes
back to you.
• The call is immediately transferred to the mailbox, which saves time.
≤·°fl
is not available on the Companion Wireless telephone.
To transfer a call to a mailbox from your telephone
1 Press
≤·°fl
.
Do not press Hold
≥
because the call is put on hold automatically.
2 Enter the mailbox number or search the Company Directory. To search the Company
Directory:
• If you use the Norstar Voice Mail interface press the
DIR
display option.
• If you use the CallPilot interface press the
NAME
display option.
3 Wait until the display shows
Call transferred
before you attempt any other CallPilot
functions. The call automatically transfers and the CallPilot session ends.