Filter
Top Products
Chapter 7 Sending messages 57
CallPilot Reference Guide
Placing a call with Thru-Dial
With Thru-Dial you can call another number while you are logged on to your mailbox, or if you
call someone's extension and reach their voicemail.
When to use Thru-Dial
When you are making a call, you can make a second call without hanging up and dialing a second
number by using Thru-Dial. This is especially useful if you are at a pay phone.
Use Thru-Dial if you want callers to be able to dial another number to reach your Target Attendant,
(which you can change to be an out-of-office number) or maybe another contact person if you're
not available.
When you are making calls from a hotel you can avoid toll charges by using Thru-Dial to call other
extensions from one call.
Examples of using Thru-Dial
• Pat calls her mailbox from a pay phone and hears an urgent message from Joe. Without
hanging up, Pat can Thru-Dial Joe’s number and doesn't have to pay for another call.
• Pat is away from the office and needs to leave messages for Jill and Bob in the office. Pat can
call Jill's mailbox, leave a message, then Thru-Dial to Bob and leave a message.
• Pat calls Doris and gets her voicemail. Pat knows that Andy can provide the information she
needs, so Pat Thru-Dials to Andy from Doris' mailbox.
To place a Thru-Dial call
1 Open your mailbox:
• If you are calling remotely press
••
during your greeting to open your mailbox.
If you are in Europe or Australia press
°°.
Follow the voice prompts to enter your
mailbox number and password.
• If you are calling from your Nortel Networks phone press
≤
·°⁄
.
Follow the voice prompts or the display buttons to open your mailbox.
2 Press
‚
, followed immediately by the telephone number you want to call, then press
£
.
Do not pause for more than two seconds while you are entering the number.
Note: Thru-Dial is available only if you use the CallPilot interface.
If you use the Norstar Voice Mail interface, Thru-Dial is not available.
The System Administrator can restrict the numbers that you can dial, so ask your System
Administrator if you can use Thru-Dial.