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Chapter 2 Using CallPilot 13
CallPilot Reference Guide
Automated Attendant
The Automated Attendant acts as a receptionist for incoming calls. When it is enabled, the
Automated Attendant answers your company’s incoming phone lines depending on the time of
day. If callers know which option they want, they can interrupt the Automated Attendant by
entering their selection on the dialpad of any tone-dial phone.
The Automated Attendant provides callers with the voice prompts associated with:
• entering a mailbox number
• entering the extension
• using the Company Directory
• leaving a message
• reaching the Operator
• selecting an Alternate Language* (there is no voice prompt for this option)
* If CallPilot is installed with bilingual capabilities, callers can press
·
to hear voice prompts in
the other language.
When a caller selects an option, the Automated Attendant responds to the command either by
routing the call to an extension or mailbox within your company, or by directing the caller to the
Company Directory or the Operator.