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Troubleshooting
136 AXIS 5900 User’s Manual
IP Address Check with
Ping
By sending a data packet to a specific IP address and waiting for a reply,
Ping can determine whether that IP address is accessible. Ping can also
help you to determine IP address conflicts with your AXIS 5900 and
troubleshoot TCP/IP problems on the network. Follow the instructions
below to diagnose your problem.
Windows: Open a Command Prompt and enter the following commands:
The host will return
reply from 192.168.3.191, or a similar message. This
indicates that the address has been set and that communication is
established
UNIX/Linux and
Mac OS X
Open a Terminal and enter the following commands:
The host will return
psname is alive, or a similar message. This indicates that
the address has been set and that communication is established.
Replies: Subsequent replies will provide an explanation of the cause of the problem.
Replies from DOS can be interpreted as defined in the table below (for
UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):
SNMP Device Index If you are using the TCP/IP protocol, check that the SNMP Device Index is
correct. See “SNMP Device Index” on page 147.
Syntax Example
ping <IP address> ping 192.168.3.191
Syntax Example
ping <IP address> ping 192.168.3.191
Ping Reply
Interpretation and recommendation
Axis Network Print Server
connected
Axis Network Print Server disconnected
bytes = 32 time = 2 ms......
- or something similar
The AXIS 5900 is responding cor-
rectly. There are probably no con-
flicts with the IP address -
disconnect the AXIS 5900 and
ping again to verify.
The IP address is already in use and cannot
be used again. You must obtain a new IP
address for your AXIS 5900.
destination host
unreachable
The AXIS 5900 is not accessible.
Check your network settings.
—
request timed out
The IP address is not in use. You
are
either pinging the wrong IP ad-
dress or your AXIS 5900 does not
have the correct IP address.
This IP address is not used by anyone and
is available for use for your AXIS 5900. Set
the IP address again, power on the AXIS
5900 and then try accessing the unit.
no response from
ping command
The AXIS 5900 is not accessible.
Check your network settings.
—