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Routine Service & Diagnostics
8–6
fault
message reappears after pressing CLEAR, turn the printer of
f and contact your authorized service
representative.
IMPORTANT
If
LOADING F
ACTOR
Y DEF
AUL
TS appears on the display every time the printer
power is cycled, non–volatile memory must be r
eplaced.
Y
ou
can
temporarily
bypass
Non–volatile memory by pressing the CLEAR switch. However, no configuration
data is saved, and the factory default is loaded. Contact your authorized service
representative to correct the fault permanently.
T
able 8–1. Fault Messages
Fault
Displayed
Operator
Correctable?
Explanation
Corrective
Action
FAULT CONDITION
P
APER OUT
Yes Paper out Add paper.
FAULT CONDITION
PLA
TEN OPEN
Yes Platen open Close platen (Forms Thickness
Adjustment Lever).
FAULT CONDITION
P
APER JAM
Yes No paper motion Check for and remove jammed
paper in paper path. Clean the
paper motion detector.
FAULT CONDITION
SHUTTLE STALL
Yes No shuttle movement or
wrong speed
Check for shuttle obstruction or
twisted ribbon. If fault is not ap-
parent, contact an authorized ser-
vice representative.
FAULT CONDITION
RIBBON
Yes Jammed ribbon Replace ribbon.
FAULT CONDITION
DCU RAM*
No RAM failed intitialization
test
Contact an authorized service
representative.
FAULT CONDITION
MCU RAM*
No RAM failed intitialization
test
Contact an authorized service
representative.
FAULT CONDITION
NOVRAM *
No Non–volatile memory
fault
Contact an authorized service
representative.
FAULT CONDITION
FONT PROM *
No Font PROM failure Contact an authorized service
representative.
* Corrective action required by authorized service representative
NOTE:
After corr
ecting an operator corr
ectable fault, pr
ess
the CLEAR switch befor
e plac
-
ing
the printer on line.